Service
Support & Maintenance
Launching is the start of running a system. Our support plans keep your website, app or internal system monitored, patched and responsive, with a named contact and a clear response window.
Who this is for
Businesses running a live website, app or internal system that needs monitoring, updates and fixes.
What you get
- Uptime and error monitoring with alerts to our team
- Security updates for frameworks, libraries and server components
- Bug fixes and small feature changes under an agreed monthly allowance
- Technical support by email and phone during business hours
How we deliver
- 01
Onboard
Access, runbooks and monitoring set up before the handover.
- 02
Monitor
Continuous checks on uptime, errors and performance.
- 03
Patch
Scheduled updates with a rollback plan for every change.
- 04
Review
Monthly summary of incidents, changes and recommendations.
Questions
About support & maintenance
Is support available outside office hours?+
Support hours and response times are set out in your support plan, so you know exactly when and how to reach us before you sign.
Do you take over systems built by other teams?+
Yes, after a short audit of the codebase, infrastructure and documentation to agree what is in scope.